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Safety, Security & Recovery

The Backup Plan

That external hard drive you bought at Best Buy ten years ago is so FAT32, when it backs up, it sounds like, “Beep, beep, beep.” We recommend redundant images, both on-site and off-site, for complete insurance of data integrity.

The basic premise of backups is redundancy of data. The more duplications we store of your files, the stronger your backup is. There should be a copy on your device or server, a copy on your local back-up drive, and a copy off-site, with several iterations of that remote backup copy propagated throughout the cloud.

How frequently your files backup is important too. There’s no reason to lose even an hour of work if you are using non-stop incremental backups. Because files are only handled when created or changed, the frequency of posts to the backup can be increased to hourly or even minute to minute maintaining a nearly instantaneous and constant recovery system without any further action beyond the initial setup.

Note: Backup frequency of large business or practice management databases is limited to the structure of the database. Some management software can only be backed up once, nightly. CTI can determine what is the best, most reliable backup solution for your chosen software package and intranet configuration.

CTI offers several Managed Workplace options. All of our plans including CTI Connection feature off-site backup, scaled to the size of your data needs. Our base offering starts at 100GB of cloud storage supporting 90 days of incremental backups and 30 day compressed snapshots. The size of your off-site storage will vary depending on your usage. We have some customers using several terabytes of offsite storage.

We recommend a NAS(Network Attached Storage) to handle all of your on-site back-ups. The redundant drives of a NAS offer greater data integrity in the case of a hardware outage. Removing computational strain of file transfer from the server, increases speed system-wide.

Whether getting one lost file back or restoring an entire system to a previous state, the entire operation is often accomplished remotely without a CTI technician needed to visit your site. However, in the event that a situation calls for an on-site visit, a technician will be dispatched in a timely manner.

VIP Platinum Plan customers may receive an onsite visit from an CTI technician to verify the transfer and test the restored data. Whether onsite or remotely, every care is taken to protect the integrity of our customers data.

CTI Technical Services • 1810 County Line Road, Suite 408 • Huntingdon Valley PA 19006 • E-Mail: • Phone: (215) 395-8900 • Fax: (215) 355-4907

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